Welcome to Elsewhere, an AI-powered app that turns short conversations about your life into personalized ambient sounds, developed by CodeSwitch, LLC (“Elsewhere,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) outlines how we collect, use, store, and share your personal information when you use our app and related services.
By using Elsewhere, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not use our services. We may update this Policy from time to time; if we make significant changes, we will notify you through the app or other means. Your continued use of Elsewhere after such changes constitutes your acceptance of the updated Policy.
1. Scope of This Policy
This Policy applies to all users of Elsewhere, whether you are browsing the demo or a registered user. It covers the personal information we collect through the app and related backend services.
This Policy does not apply to:
- Third-party services: any third-party websites, apps, or services accessed through Elsewhere, which are governed by their own privacy policies.
2. Information We Collect
2.1 Account and Profile Data
What we collect:your name and email address, only if you choose to share them through Sign in with Apple. If you use Apple’s private email relay, we receive your relay address instead of your real email.
How we collect it: directly from Apple when you sign in.
How we use it: to create and maintain your account, authenticate sign-in, and keep your sound library attached to your account.
2.2 Voice Session Data
What we collect: voice audio during an active conversation session with the in-app AI companion.
How we collect it: captured from your microphone only while you are actively using the conversation feature, after you grant microphone permission.
How we use it: to power the live conversation and generate in-session responses.
2.3 Conversation Transcripts and Derived Data
What we collect: text transcripts of your conversation sessions, and sound descriptions (titles, moods, and generation prompts) derived from them.
How we collect it: generated from your completed conversation sessions.
How we use it: to extract personalized sound ideas from your conversation and to improve the quality and reliability of Elsewhere.
2.4 Your Sound Library
What we collect: the generated sounds you choose to save, including their audio files, titles, and descriptions.
How we use it: to store your library and make it available to you across sessions. Your sounds are private to your account.
2.5 Device and Usage Data
What we collect: device information (for example: OS version, device type) and log data (for example: timestamps, error logs, access records).
How we collect it: automatically from your device and app activity when you use Elsewhere.
How we use it: to operate, monitor, and secure the app, debug issues, and improve product quality.
3. How We Use Your Information
- Account and profile data: account setup, authentication, and service-related communication.
- Voice session data: real-time conversation processing.
- Transcripts and derived data: personalized sound extraction and feature improvement.
- Sound library: storage and playback of your saved sounds.
- Device and usage data: app operations, reliability, diagnostics, and security.
4. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
4.1 AI Service Providers
We share only the data needed to provide each AI feature:
- ElevenLabs (elevenlabs.io): receives voice audio during active conversation sessions for real-time speech processing, and receives text prompts to generate your sounds.
- OpenAI (openai.com): receives conversation transcript text to extract personalized sound ideas after a session ends.
Your name and email address are not included in requests sent to ElevenLabs or OpenAI.
4.2 Infrastructure Providers
We use Supabase (authentication, database, and file storage) and Vercel (hosting) to operate Elsewhere. These providers process data on our behalf under contractual confidentiality and security obligations.
4.3 For Legal Reasons
We may disclose your information if required by law, court order, or government request.
4.4 During Business Transfers
If Elsewhere is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change.
5. AI Services
Elsewhere’s core features rely on the AI providers described in Section 4.1. Voice audio is processed only while a conversation session is active, and only after you grant microphone permission. If you do not grant microphone permission, conversation-dependent features will be unavailable.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information, including encryption in transit, access controls, and private storage for your sound library. No internet transmission or storage system is guaranteed 100% secure.
7. Data Retention
We retain personal information only as long as needed for the purposes in this Policy, unless a longer period is required by law.
- Account and profile data: retained while your account is active, then deleted after account deletion unless legally required otherwise.
- Sound library: retained until you delete individual sounds or your account.
- Voice session and transcript data: retained for service operation and personalization, then deleted or de-identified according to our retention schedule.
- Device and usage logs: retained for a limited period for security and reliability.
8. International Data Transfers
Your information may be processed in countries outside your jurisdiction, including where our service providers operate. We use contractual and organizational safeguards designed to protect transferred personal information.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the information we hold about you.
- Correction: update or correct inaccurate information.
- Deletion: request deletion of your information.
- Objection: object to the processing of your information for specific purposes.
- Data portability: request a copy of your information in a machine-readable format.
9.1 Account Deletion
You can delete your Elsewhere account and all associated personal information at any time:
- In the app, via Settings → Delete account, which immediately and permanently removes your account, sound library, and stored audio; or
- By contacting us at info@codeswitch.us.
To exercise any other privacy right, contact us at info@codeswitch.us. We will process requests in accordance with applicable law and our retention obligations.
10. Children’s Privacy
Elsewhere is not intended for users under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
11. Changes to This Policy
We may update this Policy periodically. If we make significant changes, we will notify you through the app or other means. Your continued use of Elsewhere after such changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have questions about this Policy, contact us at info@codeswitch.us.